Learn how to reset Pixelmator Pro and send us the Pixelmator Pro Preferences for investigation.

You can reset Pixelmator Pro automatically by downloading and running this script on your Mac. If you'd like to reset Pixelmator Pro manually, you can also follow the steps below.



Step 1

Find the Pixelmator Pro preferences. 
Quit Pixelmator Pro (Pixelmator > Quit Pixelmator Pro). After that, open the Library folder. By default, the Library folder is hidden. To open it, hold down the Option key, and then choose Go > Library within the Finder.



Step 2

Move Pixelmator preferences to the desktop. 
In the Library window, choose Group Containers > 4R6749AYRE.com.pixelmator

Move the 4R6749AYRE.com.pixelmator folder onto the desktop.



Note: By default the Finder window's View is set to “Icon view.” To switch to the same view as in the screenshot above, click the “Column view” button.

Deleting the 4R6749AYRE.com.pixelmator folder resets your custom brushes, gradients, and shape presets to default settings. To save the custom content:

1. Open the 4R6749AYRE.com.pixelmator folder on your desktop
2. Choose Library > Application Support > com.pixelmatorteam.pixelmator.x > Presets
3. Copy the Presets folder to any other location on your Mac to save it. You will be able to import them back into Pixelmator later.



Step 4

Send the Pixelmator preferences for investigation.
Email the 4R6749AYRE.com.pixelmator folder to us at support@pixelmator.com.

If the files are too large to be attached into the email, click (or copy and paste) the following link: http://upload.pixelmator.com. Then, click the Choose Files button, select the files to upload and click Choose.




Note: You'll need to compress the 4R6749AYRE.com.pixelmator folder first in order to be able to upload it to the server. To do that, Control-click the folder and choose Compress.
 

You can then trash the folder now — Pixelmator Pro is reset.



Step 5

Reinstall the custom content.
1. Open Pixelmator Pro to automatically create the deleted folder in Library.
2. Repeat Step 1 and open Group Containers > 4R6749AYRE.com.pixelmator.
3. Choose Library > Application Support, then paste the com.pixelmatorteam.pixelmator.x folder you've saved from earlier to replace the newly created one.

You may need to restart Pixelmator Pro to see your brushes, gradients, and other presets.