Think you've found a bug in Pixelmator Photo? Here are a few things you can do to help us fix it as quickly as possible.
1. Share your iPad specs and Pixelmator Photo version with us
Some issues might be specific to certain iPad models and versions of Pixelmator Pro, so we need this information to make it easier for us to find out what's causing an issue.
Click here to learn how to share your iPad specs and version of Pixelmator Photo.
2. Send us a sample image or document
To fix an issue, we almost always need to reproduce it. For that reason, it really helps if you can send us the file or image with which you're seeing a particular issue.
Click here to learn how to send us documents and other files.
3. Tell us about your workflow
Any specific steps that make a bug appear are always a big help. If you're not sure of the specific steps, just let us know what tools or features you're using to edit and how you typically use them. If you're able to consistently reproduce the issue, you can also make a screen recording of it.
4. Find and share a crash report
If Pixelmator Photo quits unexpectedly, it creates a report of this event on your iPad. Crash reports can provide us with some valuable information about what made Pixelmator Photo quit unexpectedly and give us clues as to how we can prevent that from happening in the future. The Pixelmator Team doesn't collect any data from your iPad, so if you'd like us to take a look at any crash report, file, or image, you should send it to us directly.
Click here to learn how to find a crash report.