Think you've found a bug? Here are a few things you can do to help us fix it as quickly as possible.
1. Share your Mac specs and Pixelmator Pro version with us
Some issues are specific to particular Mac models and Pixelmator Pro versions, so we need this information to make it easier for us to find out what's causing an issue.
Click here to learn how to share your Mac specs with us.
2. Send us a sample Pixelmator Pro document
To fix an issue, we almost always need to reproduce it. For that reason, it really helps if you can send us the file in which you're seeing a particular issue.
Click here to learn how to send us documents and other files.
3. Tell us about your workflow
If you're not sure of the exact steps to reproduce a bug, just let us know what tools or features you're using and how you typically use them. If you're able to consistently reproduce the issue, you can also make a screen recording of it.
4. Find and share a crash report
If Pixelmator Pro quits unexpectedly, a crash report will be created automatically. These reports can provide us with valuable information about what caused them. The Pixelmator Team doesn't collect data from your Mac automatically, so if you'd like us to take a look at any crash reports, files, or images, you should send them to us directly.
Click here to learn how to find a crash report.